Sahil Parikh wrote a guest post for GQ India on managing email and using the new Google Priority Inbox…
We were nearing the finishing line and we could taste success. The champagne was in the fridge. Then a few days later it hit us. We’d lost out on the client because of an email that we missed about deadlines. One measly message meant we missed out on a project that could have thrown us into the big league.
So it’s unsurprising that until last week, I would go through all my emails in the constant fear that I would miss something critical amid the mountain of spam. With the advent of smart phones, emails that were once considered work are now mixed with articles stored for reference, grocery lists, new conference notices and desperate salesmen promising first place in search listings.
Frozen projects in DeskAway are projects that lack a project lead or a Super user - maybe these guys left the team or company. So, someone needs to get a hold of this project and get it going. Who better than the account owner himself. Here are 2 ways for account owners to get back control of frozen projects (these are shown in black on the project listing page).
1. Click on the ‘Claim this project’ link just below to the project name on the project listing page.
2. If the Account Owner wants to get an access of all the projects which are not assigned to him then the account owner can claim these projects all at once from the settings page.
We started using Zendesk early 2009. Before that we were managing support tickets the old and boring way - using a shared email inbox. Eeek!
Today, Zendesk has completely automated and centralized our support system. Every email to support AT deskaway.com gets logged in as a new ticket that can be picked up by anyone in our team. I think we save 1-2 hours each day, feel good that all support knowledge is stored in a central location accessible from anywhere. Here are the few things we really love about Zendesk:
Extremely easy to use and powerful.
Active rollout of features and new enhancements.
We can set macros, triggers - in other words, save and re-use answers for commonly asked questions.
Super active support and twitter team.
iPhone app for on-the-go support.
We share half the name :-).
If you are looking to automate and centralize your customer service then we recommend you give Zendesk a test drive.
Recently came across an interesting article in PC Mag title ‘Cloud Computing: Google vs. Microsoft‘ where the author Samara Lynn makes a good point that Google is moving fast to capture the small business market for its cloud services. I am extremely optimistic about Google becoming the cloud leader and happy that DeskAway is looking at even a much deeper integration with Google services and products.
In addition to all the points mentioned in the article, it will be clearly a game of positioning. After all, what do you think of when I say….
Sahil Parikh wrote a guest post for GQ India on managing email and using the new Google Priority Inbox…
