Today, we have added a new link called “Status” on the top of our website. In addition to internal programs, we are also using Pingdom’s service to monitor the DeskAway server. Since we are confident of our uptime rates and hosting infrastructure we have decided to share this with everyone. Go ahead, click on the Status and see how we are doing.

Note: Since we signed up with Pingdom last month, you will only see data from mid-November onwards.

Its finally here! DeskAway is 256-bit SSL encryption-enabled. What this means is that the data that you send between your computer and the DeskAway server is encrypted. Its like sending a coded message. If you bank online or use ecommerce sites then you have already used SSL. SSL will make it very difficult for unauthorized people to view information traveling between your computer and the DeskAway server. SSL is great for added security.

Note:
1. Only Account Owners within an account can enable/disable SSL from the Settings tab.
2. The SSL feature is only present on the Professional, Plus or Power plans.

Follow these steps to enable or disable SSL in within your account:

(For Account Owners - Go to Settings->SSL Security Link)

(Enable SSL)

The Account Owner will immediately see the https:// on the browser window. All other logged in team members would need to logout and login back.

(Disable SSL)

We have also made the login page SSL-driven for all plans. So, whenever you login, your information will be encrypted and sent to DeskAway.

Enjoy the added security!

Quickies: are personal notes that can be added, edited and deleted in a jiffy! Only you can see your notes.

You can use quickies to make quick reference notes, note down ideas, followups, notes while on a call - which can be translated to tasks, etc later. Quickies is like your personal notepad where you can pen down thoughts, things of reference for yourself!

You can edit these personal notes to update / modify them OR delete them.

My blackberry went off again non-stop with people signing up at 6:30am IST. I thought maybe Techcrunch wrote about us! Nope, thats never happened and I don’t know why (maybe they are too US-centric). My RSS feed picked it up and amazingly, Web Worker Daily, a really well-written blog of web apps, productivity news and stuff for the “web worker” reviewed DeskAway once again - DeskAway Embraces the Social Turn, Adds More Personalization Options. The stuff that we churned out last week was now there for everyone to see and try out. Very cool. The first time they reviewed us in May 2008 was here.

Thank you Darell Etherington & Web Worker Daily! Hope your readers find the new DeskAway social features useful. There is lots more to come in the next few months.

The Guide to Home Based Business Blog lists DeskAway as one of the 6 twitter users that are listening to their customers and growing their business through Twitter. Twitter is a micro-blogging platform that allows its users to send and read other users’ updates (otherwise known as tweets), which are text-based posts of up to 140 characters in length (Wikipedia).

They mentioned “@deskaway uses Twitter to “send out product announcements, coupon codes, help trial users, share articles on productivity etc.”

Our twitter homepage is twitter.com/deskaway. Besides the above, we also just hang out and talk about web stuff and internet marketing on Twitter. Do get an account and see how Twitter can be one more way for your business to interact with its customer.

If you want to read more about twitter, here are some helpful articles:

Newbies Guide to Twitter | chrisbrogan.com
17 Ways You Can Use Twitter: A Guide for Beginners, Marketers and Business Owners
Twitter for Business - Reading List
Techno//Marketer: Twitter and customer service; how to listen
How to Get Customer Service via Twitter - ReadWriteWeb