A DeskAway Account Owner is most likely the person who created the DeskAway account. Account owners have permission to upgrade the account, change themes, backup/export data and play around with the general settings. There can be only 1 Account Owner for a DeskAway account.

You can easily give up your Account Owner status to someone else in your team. Here is how:

1. Login to the DeskAway account (Account Owner) and go to the “Settings” tab.

2. From the “Account Ownership” section in the “Settings: General” page , click on the “(Change Account Owner)” button & select a Super User from the drop down option.

3. When Michelle logs in next, she will be able to see her designation as the Account Owner on the top of the page.

Make sure you give up your Account Ownership to someone who is the DeskAway ‘Evangelist’ in your team.

We came across an article in SME web, about a survey recently conducted by Really Simple Systems which is UK’s largest hosted CRM (Customer Relationship Management) vendor.

The survey clearly showed that larger number of SMEs are taking to SaaS application over in-house systems.

They collected data from 678 organizations, most of which had less than 50 employees and found that,

58 percent report increased confidence in hosted applications over the course of 2008 and 83 percent agree that hosted applications require less internal IT support and maintenance than in-house systems.

The survey also found that 36% of the surveyed workplaces are now using SaaS CRM apps while 47% are using in-house systems.

The CEO of Real Simple Systems John Patterson says

At this rate SaaS CRM applications will overtake in-house in the next twelve months.

Read the article!