Lately, on analyzing our traffic stats we have been amazed by how much relevant traffic is pushed through Twitter! So, we decided to analyze our Twitter usage for prospect and customer engagement.

More Customer Service (and sometimes in real-time!):

Twitter provides one more channel for queries and concerns. If we are online, its much faster than email. Sometimes, others might help you out before we have a chance to reply!

Gain Customer Insight:

Often, users send us their feedback and features they would like to be added to DeskAway. Not all request go through - only stuff that’s relevant and useful to “simplify teamwork” and make life easier for virtual teams. Currently, DeskAway’s new features are 100% through prospect/customer feedback.

Greater Business opportunity:

Twitter can be a great way to network with other small businesses, learn what they are doing, increase our visibility, brain-storm on common problems etc.

Outreach Audience:

Twitter gives us access to an interested audience who can really use and appreciate our product. We search for people talking about/ looking for project collaboration tools, and contact them about DeskAway. Many of them reply back with a thank you.

Praise:
Often we get users sending kind words, compliments our way. We love that, it makes our day!

Additionally, we give you the inside scoop, tips and tricks and share interesting articles on Twitter. If we have something new to say or announce, you bet its going to be on Twitter as well. Follow us on twitter.com/deskaway

Do you’ll use Twitter in interesting ways to grow your business?

DeskAway just got reviewed on Lifehack, which ranks in technorati’s top 100 blogs!

The support offered for DeskAway’s users is also solid. In addition to email support, DeskAway also uses GetSatisfaction to provide help. Those tools, combined with DeskAway’s helpful instructions, make using the application simple. I also particularly like the wide variety of notification options that DeskAway offers users. If you’re the type of person that doesn’t necessarily like checking in on the website every day, you’ve got the tools you need to make sure that notifications wind up where you’ll actually see them — whether that’s in your email or in your RSS reader. All of DeskAway’s tools combine to make for an easy-to-use project management option.

Read the article

Thanks Thursday Bram and Life Hack

This is the first funny/trying to be funny animation (with some background music) that one of our team members attempted this week. Check it out and do tell us what you think!

Like it? Create your own at GoAnimate.com. It’s free and fun!

Blog RSS

Subscribe to your DeskAway blog using the RSS links on the left panel. You can keep track of what people are sharing with you without logging into your DeskAway account.

Search

DeskAway Search gives you the ability to search through all your project stuff using the “All” option. Besides, we have also added search through Milestones as well as Task Lists. Check it out and see how easy it is to find that file or doc! We have also made some minor enhancements to the interface e.g. you can edit a doc directly from the search results page

LaTara from Digital Bliss reviews DeskAway today:

I started using Desk Away not long after I wrote the first post in this series on getting organized with technology. I typically do not care for online project management applications because they tend to be what I like to call too “technically bulky.” In other words, they have too much going on for me, let alone my contacts, to figure out. I needed something that was effective yet simple.

I can say that Desk Away does just that. I am thrilled with what it is allowing me to do with my daily productivity in my work-at-home business. I am starting to breeze through tasks and find that I have more time on my hands for me and the things I need to do at home.

Read all of it…

Thanks LaTara & Digital Bliss!