We are planning on moving to new servers (with the same hosting company, Rackspace) on Sunday October 25th, 2009 and will be conducting a full migration between 10:00 PM Saturday October 24th, 2009 and 6:00 AM Sunday October 25th U.S. CDT. During this time your DeskAway account will be unavailable. We hope the migration will not take this long but are providing a buffer just in case we require more time. Once the migration is completed and everything is working on our new servers, we will be switching the IP address on the Rackspace DNS to point to the new servers (we have already lowered the TTL to 5 minutes). Unless your ISP (Internet Service Provider) takes time to update the new IP address of deskaway.com, you should be able to again login to your account without any delay. Our team will be working all day this Sunday should any one of you’ll need help. We will keep you’ll updated through this blog, our Twitter account (@deskaway) and on GetSatisfaction.

We appreciate your patience and hope you understand that this is important for making the switch to bigger, better and newer servers. Please let us know if you have any questions or concerns.

Thank you,
The DeskAway Team

This entry was posted on Thursday, October 22nd, 2009 at 4:36 pm and is filed under Announcements. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.