Archive for March, 2010

Customer Praise on Twitter

Wednesday, March 31st, 2010

Praises from tweeps all over the world, in the last few days!

praise11praise21praise31praise41

Thanks guys!

FreshBooks Integration Bug Fix

Tuesday, March 30th, 2010

We just solved a bug related to the DeskAway and FreshBooks integration. Earlier, when someone else in your DeskAway project would add time (within a DeskAway project that is integrated with a FreshBooks project), the time would get added under your name (assuming you had setup the integration) within that project in FreshBooks.

We were not checking to see if this user was indeed a part of the project in FreshBooks. This issue has been fixed today.

We check to see if the person in your DeskAway project is also a member of the project in FreshBooks (their email address should match up). If this is true, we send the time to your FreshBooks project under this person’s name. If this is false, then this person will not see the task drop-down within the timesheet section (see image below).

fb-bug-solved

In a nutshell, everyone adding time from DeskAway also needs to be a part of the project in Freshbooks (same email address).

Revamped Issue Tracking

Monday, March 29th, 2010

We have released a revamped version of the Issue Section. Some of the changes are as stated below:

  • Adding/Editing/Closing an Issue.
  • Accepting and rejecting an Issue.
  • Commenting on an Issue.
  • Uploading files to an Issue.
  • Adding Time to an Issue (this also shows up in the Time Sheet).
  • Checking the audit trail of an Issue.
  • Sending a reminder to the assigned person.
  • Printing individual Issues or exporting all Issues to a csv file.
  • Linking an Issue to a Milestone.

Take the tour video below on Youtube or if it is not too  clear checkout the Flash version of it here. Hope you like it!

Taking time out to Rest

Monday, March 29th, 2010

Raccoon

Nice article at Zen Habits about the Lost Practice of Resting One day each Week

…when you ask most people in today’s frenzied culture if they consistetly set aside time for rest, they will tell you that they are just too busy to rest. Even fewer would say that they set aside any concentrated time (12-24 hours) for rest. There are just too many things to get done, too many demands, too many responsibilities, too many bills, and too much urgency. Nobody can afford to waste time resting in today’s results-oriented culture…. Read More.

It rightly points out the hectic life that people are living. Always running to get some results, where ‘enjoying the process’ becomes just another cliche which no one can afford.

The article further states some ways to rest and how the rest can enhance our lives.

If you live in a results-oriented culture where productivity alone is championed on every corner, rest is counter-cultural. And thus, the saying goes, “If you rest, you rust.” Rest may even be seen as a sign of weakness by others. Unfortunately, that view of humanity’s role in this world is shallow. It is true that many of the benefits from concentrated rest are not tangible; but then again, only a fool believes that all good things can be counted. Rabbi Elijah of Vilna once said, “What we create becomes meaningful to us only once we stop creating it and start to think about why we did so.” The implication is clear. We could live lives that produce countless widgets, but we won’t start living until we stop producing and start enjoying.

What do you think? How should we go about incorporating rest in our lives?

DeskAway goes Mobile..

Friday, March 26th, 2010

deskaway-mobile

If you own a BlackBerry, Nexus One, Nokia, HTC Android or any other smartphone, you can now track your projects, tasks and messages from the comfort of your phone.

This feature is open to all our users - free as well as paid! Simply open up the browser on your phone and point it to your DeskAway account address e.g. http://something.deskaway.com.

Currently, only the following features are supported:

  • Track global and project activity.
  • Add task lists, tasks and task comments.
  • Send messages and comments.
  • Update your status.

Do try it out and let us know what you think by emailing supportATdeskawayDOTcom!