Sharp End Training is an online training company. It provide training for small business and small business owners with dedicated sites for different countries and parts of the world. Content can be adjusted to suit different market conditions.

At the moment, they have dedicated country leaders in India, Malta, the USA and Singapore.

Jonathan Senior,  Founder & CEO.

This is how they use DeskAway,

How are you using DeskAway and what value is it providing your team?
We use DeskAway to keep track of the projects we are working on. As a project manager, I love the flexibility it gives me to allow and disallow access to certain people and projects. It has stopped totally the flow of emails with attachments and the inevitable confusion and version control.

Were you using any other tool before before DeskAway?
We looked at bug tracking software, both hosted and self hosted. We looked at other solutions but they were far too technical. We pride ourselves on making things which are complicate, simple. We had no need to share code or other technical data.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
No learning curve. One team member remarked “Oh so it’s like facebook. It emails me when there is a message and I delete the email and go read the message.”

What features does your team use the most?
We tend to have one “thread” per topic, that’s either an issue or a task. We don’t use the file storage much because we share big video and sound files. We can hotlink to the url in DeskAway easy enough though…

Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in lowering project costs, profitability, improving efficiency or just simplifying work?
Sending email attachments has stopped totally. When a new associate comes on board, we have a definite methodology that we work with and that is part of the deal.

Thanks!

How do You use DeskAway? Let us know @ himali(at)synage(.)com

This entry was posted on Monday, July 19th, 2010 at 5:55 pm and is filed under Productivity, customer. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.