We started using Zendesk early 2009. Before that we were managing support tickets the old and boring way - using a shared email inbox. Eeek!

Today, Zendesk has completely automated and centralized our support system. Every email to support AT deskaway.com gets logged in as a new ticket that can be picked up by anyone in our team. I think we save 1-2 hours each day, feel good that all support knowledge is stored in a central location accessible from anywhere. Here are the few things we really love about Zendesk:

Extremely easy to use and powerful.
Active rollout of features and new enhancements.
We can set macros, triggers - in other words, save and re-use answers for commonly asked questions.
Super active support and twitter team.
iPhone app for on-the-go support.
We share half the name :-).

If you are looking to automate and centralize your customer service then we recommend you give Zendesk a test drive.

If you are suffering from a lack of new idea stimulation or creativity then maybe it is your gadgets and the amount of time you spend multi-tasking to blame. If you are waiting in the doctor’s clinic, instead of whipping your phone and starting to see what you have missed on Twitter, why not give your brain the rest it deserves and instead maybe flip through a travel magazine? In today’s always-online digital world, I even observe myself getting so immersed with technology and getting news online that I often forget that I need to stop and give my brain a little rest. Every small moment is filled with checking social networks, emails or reading saved articles on my Instapaper account. This article is an eye-opener…

The technology makes the tiniest windows of time entertaining, and potentially productive. But scientists point to an unanticipated side effect: when people keep their brains busy with digital input, they are forfeiting downtime that could allow them to better learn and remember information, or come up with new ideas.

Read the entire NYTimes article - Digital Devices Deprive Brain of Needed Downtime

Who doesn’t want to be an office hero. It’s is your turn now by checking out the 5 absolutely smart things you can do with DeskAway while managing any project:

Track Problems

Every project (heck, everything in life) has problems and if you don’t track them they are only going to get bigger and bigger.

DeskAway Feature: Issues
Plan: Personal & Above

Re-use Projects

Why duplicate work when you can automate easily? Projects that repeat themselves can be easily cloned and re-used. Think ‘web design’, ’seo’, ’social media’ or internal projects like ‘HR’, ‘General administration’ or ‘Event Management.’

DeskAway Feature: Project Templates
Plan: Personal & Above

Whoever said that the best of both worlds cannot be possible? For those who love being in their inbox, why not also delegate work to your colleagues (via email) and still have the stuff tracked within DeskAway?

DeskAway Feature: DeskMail
Plan: Professional & Above

Set Personal reminders

Get a daily reminder about what is overdue and upcoming within your work. This will keep you focused and on your toes. If you don’t want it, atleast turn it on for your colleagues

DeskAway Feature: Email Reminders
Plan: Personal & Above

“Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.”
-Paul J. Meyer

Indus Net Technologies (Rated as #1 IT SME by Dun & Bradstreet in 2008) is one of the fastest growing IT service company in India (Among Top 50 Emerging Companies in 2010 as per NASSCOM) providing web design, web development and Internet marketing services to governments, enterprises and digital agencies since 1997.

Indus Net Technologies employs 500 experts in Kolkata, Chennai and Warwick, with plans to open up office in USA in 2010.

Abhishek Rungta, CEO

This is how they use DeskAway,

How are you using DeskAway and what value is it providing your team?
DeskAway helps in tracking the status of the projects undergoing and helps us to manage the projects effectively.

Were you using any other tool before before DeskAway?
ZOHO projects.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
New application is user friendly so adaptation was not an issue.

What features does your team use the most?
Uploading tasks, Documents, time sheet.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway?
Yes as the tasks assigned to every person is visible in it and the responsible person gets the notification so need to send the reminder mail.

How has DeskAway helped in lowering project costs, profitability or improving efficiency?
DeskAway saves time by automating the project management and task distribution. The document management system is also good, providing effective way of managing the resources.

Thanks!

How do You use DeskAway? Let us know @ himali(at)synage(.)com