If you are using Mac OS X system, you might have an issue while unzipping the exported zipped file that you received after initiating a backup/export of all your DeskAway projects. We have seen this happen a couple of times with the inbuilt Mac Archive Utility. To overcome this issue here are 2 solutions:

1. See if the zipped file is corrupt by running this command in your Terminal window:

unzip -t filename

2. If all is well, then use this command to unzip the file. This should most likely work:

unzip filename

3. We have had success with using this application instead of the default archiving tool:

http://wakaba.c3.cx/s/apps/unarchiver.html

Hope this works!

In this tutorial I will show you how you can use your BlackBerry device to send a task to yourself and have it automatically show up in your BlackBerry Calendar. I will assume that you use Google Apps - especially the Google Calendar.

I assign a lot of to-dos to myself during the day and have recently started using the DeskMail feature. When I send a task out via email (through my BlackBerry), I would also want it to show up in my BlackBerry Calendar so that I can keep a track of it’s due date while I am traveling.

So, here it is. Follow these simple steps and you will soon be able to see your tasks on your BlackBerry Calendar…

Google Apps For Blackberry
Ok, so the first thing you need to do is to setup Google Apps for your BlackBerry. The entire suite of Google Apps for BlackBerry can be downloaded from m.google.com.

Google Sync - Google Calendar to BlackBerry Calendar
Google Apps comes with a Sync tool that will let you sync your BlackBerry Calendar with your Google account. After you run Sync (manually for the first time, and set it to run automatically thereafter) you should see your Google Calendar events on your BlackBerry Calendar.

Subscribe your DeskAway Calendar to your Google Calendar
Next, we want to subscribe to our DeskAway Calendar from Google Calendar. Follow the steps here.
Your DeskAway events should start to show up in your Google Calendar and the next time the Sync happens, they should start showing up on your BlackBerry Calendar as well.

That’s it. You are almost done. Lets test this out. Add a task to yourself with a due date either from your DeskAway account or using the DeskMail feature. Again, make sure you put the due date on the task. Check to see if it shows up on your DeskAway Calendar for that date.

The next time Google Sync runs, you should see this task on your BlackBerry Calendar on the day it was due! The task traveled from your BlackBerry, your DeskAway account, Google Calendar and finally to your BlackBerry Calendar! Even when people in your team assign you tasks, they would now show up on your BlackBerry Calendar. Great way to be on top of your tasks when you are mobile.

Hope this works for you. Feel free to drop me a line if you have suggestions or issues getting this started.

“SSL” stands for Secure Sockets Layer. With SSL, the data that you send between your computer and the DeskAway server is encrypted.
So if you are looking for some added security just enable SSL for your account.

1) You have to login to your DeskAway account as the “Account Owner” & go to the “SSL Security” page from the “Settings” tab

2) Click on the “Enable SSL now” link to enable the SSL for your DeskAway account.

3) The “http” in the url will change to “https” & you might also see a small yellow colored icon of a lock depending on your browser.

4) You can disable the SSL security anytime by clicking on the “Disable SSL now” link.

That’s it! By enabling SSL you are adding more security to your DeskAway account.

You can keep a project “Silent” (without email notifications) or Email-enabled depending on how you like it.

To make a Project “Silent”, you have to login as a Super User and go to the “Add New Project” page for a New Project or Edit the Project for an existing/old project.

After making the Project silent DeskAway will not trigger any email notifications for any activity within this project. This is useful when you are setting up a project and don’t want to bother your team with too many email notifications.

Silent project’s have this icon next to the project name.

You can anytime convert a Silent Project to a Non Silent project by editing the project.

Getting an export/ backup of your entire account is simple.  Login to your DeskAway Account as an “Account Owner”, go to the “Export/ Backup ” page in the “Settings” tab & click on the “Click here to request a full export/ backup of all data within the youraccountname.deskaway.com account. ” link.

Once the backup is complete, the system will email you with a link to your backed up data. Simply download the zipped file and store it on your computer.