Frozen projects in DeskAway are projects that lack a project lead or a Super user - maybe these guys left the team or company. So, someone needs to get a hold of this project and get it going. Who better than the account owner himself. Here are 2 ways for account owners to get back control of frozen projects (these are shown in black on the project listing page).

1. Click on the ‘Claim this project’ link just below to the project name on the project listing page.

2. If the Account Owner wants to get an access of all the projects which are not assigned to him then the account owner can claim these projects all at once from the settings page.

You can even check out the ‘1 Minute Video Tip - Getting access to all the frozen projects from the settings tab‘ that we blogged a few weeks back.

Hope this helps you take control of frozen projects!

Some of you found the permission structure of DeskAway a bit rigid for Account Owners (the evangelists who created the account for their team). Account owners can see all projects but cannot access projects that did not include them. We realized that this caused problems in the following scenarios:

1. When new projects are created by other people.

2. When people require help with a project. They turn to the account owner for help. Since they are not a part of the project, the project lead or another Super User needs to give the account owner access. Quite cumbersome and a waste of time.

3. If a Super User leaves the team and his/her user login gets disabled. This causes a deadlock situation within a project.

Taking these issues, including an ongoing thread over at our forums here and support emails from users, we decided to make a change to what an Account Owner can access.

Get access to all projects automatically:

From now onwards, the Account Owner can access any project (present as well as future) created in your DeskAway account. For users who donot want to make this happen automatically, we have placed this an an option within the ‘Settings’ section. By default the account owner will not have access to all current and future projects (the way it works right now).

This setting will reset if the account ownership is changed.

Claim access to projects individually:

For those who don’t want to set access for all projects, here is an option to claim a project individually for account owners..

Hope this change eases your workflow and helps you work smoothly…

A DeskAway Account Owner is most likely the person who created the DeskAway account. Account owners have permission to upgrade the account, change themes, backup/export data and play around with the general settings. There can be only 1 Account Owner for a DeskAway account.

You can easily give up your Account Owner status to someone else in your team. Here is how:

1. Login to the DeskAway account (Account Owner) and go to the “Settings” tab.

2. From the “Account Ownership” section in the “Settings: General” page , click on the “(Change Account Owner)” button & select a Super User from the drop down option.

3. When Michelle logs in next, she will be able to see her designation as the Account Owner on the top of the page.

Make sure you give up your Account Ownership to someone who is the DeskAway ‘Evangelist’ in your team.