Hats-off to all those company that have accomplished growing their businesses in the pre-web era. Today, it almost seems impossible a run a startup without the use of web apps - to help you check your mail, answer support requests, send out newsletter and accomplish several other functions. What we find interesting in using web apps is that they are inexpensive, easy to setup and automate a lot of processes that were othervise done manually. Automation allows us to free up valuable time that we can pour into working ‘on’ our business rather than ‘in’ it.

Here are some of the tools we use at our workplace. We wanted to say a big THANK YOU for helping us grow our business…

Google Apps - email and document sharing

DeskAway (obviously!) - project collaboration, planning and messaging

Zendesk - support

GetSatisfaction - online community

iContact - email marketing

Google Analytics - tracking visitors on our site

Crazy Egg - heatmaps for pages on our site

Pingdom - monitoring uptime on our servers

Wordpress - blog platform

Twitter - customer support and outreach

Screenr - quick 1-minute help videos online

Dropbox - sharing files across home, office

Skype - communications and demos