If you are using Mac OS X system, you might have an issue while unzipping the exported zipped file that you received after initiating a backup/export of all your DeskAway projects. We have seen this happen a couple of times with the inbuilt Mac Archive Utility. To overcome this issue here are 2 solutions:

1. See if the zipped file is corrupt by running this command in your Terminal window:

unzip -t filename

2. If all is well, then use this command to unzip the file. This should most likely work:

unzip filename

3. We have had success with using this application instead of the default archiving tool:

http://wakaba.c3.cx/s/apps/unarchiver.html

Hope this works!

Getting an export/ backup of your entire account is simple.  Login to your DeskAway Account as an “Account Owner”, go to the “Export/ Backup ” page in the “Settings” tab & click on the “Click here to request a full export/ backup of all data within the youraccountname.deskaway.com account. ” link.

Once the backup is complete, the system will email you with a link to your backed up data. Simply download the zipped file and store it on your computer.