Webbright is a Richmond, Virginia company that provides web design and Internet marketing services for small businesses and membership organizations.

Lamees Abourahma, Bright Founder.

How are you using DeskAway and what value is it providing your team?
I came across DeskAway more than a year ago as I was looking for a project collaboration tool to use with other teammates long distance. I reviewed a few options and summarized the results in this blog post.

Currently, Webbright uses DeskAway to track customer support issues, manage time and tasks, and design systems.

DeskAway is my everyday keeping-my-sanity tool.

Were you using any other tool before DeskAway?
No.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
The video tutorials and help faqs were very sufficient to get started. DeskAway is very intuitive and have a simple and slick user interface.

What features does your team use the most?
At Webbright, our goal is to provide consistent outstanding experience to our customers every time, on time. This can be accomplished by systemizing our services. DeskAway has the ability to turn a project into a template. This is a great feature for designing systems. You can start a project, add tasks, details and milestones then save the work into a template to use for a future project.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in lowering project costs, profitability or improving efficiency?
DeskAway is keeping me organized and efficient by giving me the tools to manage my tasks and my time.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
Innovation is a big part of Webbright business. DeskAway has been a great tool for this innovation. I highly recommend it for small businesses looking to manage and organize their everyday activities as well as their long-term goals.

Thanks!

How do You use DeskAway? Let us know @himali(at)synage(.)com

Sharp End Training is an online training company. It provide training for small business and small business owners with dedicated sites for different countries and parts of the world. Content can be adjusted to suit different market conditions.

At the moment, they have dedicated country leaders in India, Malta, the USA and Singapore.

Jonathan Senior,  Founder & CEO.

This is how they use DeskAway,

How are you using DeskAway and what value is it providing your team?
We use DeskAway to keep track of the projects we are working on. As a project manager, I love the flexibility it gives me to allow and disallow access to certain people and projects. It has stopped totally the flow of emails with attachments and the inevitable confusion and version control.

Were you using any other tool before before DeskAway?
We looked at bug tracking software, both hosted and self hosted. We looked at other solutions but they were far too technical. We pride ourselves on making things which are complicate, simple. We had no need to share code or other technical data.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
No learning curve. One team member remarked “Oh so it’s like facebook. It emails me when there is a message and I delete the email and go read the message.”

What features does your team use the most?
We tend to have one “thread” per topic, that’s either an issue or a task. We don’t use the file storage much because we share big video and sound files. We can hotlink to the url in DeskAway easy enough though…

Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in lowering project costs, profitability, improving efficiency or just simplifying work?
Sending email attachments has stopped totally. When a new associate comes on board, we have a definite methodology that we work with and that is part of the deal.

Thanks!

How do You use DeskAway? Let us know @ himali(at)synage(.)com

Hats-off to all those company that have accomplished growing their businesses in the pre-web era. Today, it almost seems impossible a run a startup without the use of web apps - to help you check your mail, answer support requests, send out newsletter and accomplish several other functions. What we find interesting in using web apps is that they are inexpensive, easy to setup and automate a lot of processes that were othervise done manually. Automation allows us to free up valuable time that we can pour into working ‘on’ our business rather than ‘in’ it.

Here are some of the tools we use at our workplace. We wanted to say a big THANK YOU for helping us grow our business…

Google Apps - email and document sharing

DeskAway (obviously!) - project collaboration, planning and messaging

Zendesk - support

GetSatisfaction - online community

iContact - email marketing

Google Analytics - tracking visitors on our site

Crazy Egg - heatmaps for pages on our site

Pingdom - monitoring uptime on our servers

Wordpress - blog platform

Twitter - customer support and outreach

Screenr - quick 1-minute help videos online

Dropbox - sharing files across home, office

Skype - communications and demos

DeskAway has been mentioned in the Mint (web as well as the print edition) as one of the tools that can help you become fitter, happier and more productive.

Learn how to ignore the World Wide Web’s many distractions and get down to work…with the help of the Web.

This might sound familiar: You’re at your desk, finally having dispelled every distraction to the corners of your mind, and just about to get some actual work done when someone pings you on chat. Intrigued, you change tabs—and there are three new emails waiting for you, including a comment on a photo you’d just uploaded on Facebook. One tab leads to another, and soon you’re neck deep in three IM conversations about the contents of your lunch box.

Read More

Yesterday, we added a small fix to the DeskAway iPhone website. Earlier, everytime you closed your Safari browser on your iPhone and came back to your DeskAway project site, you would have to re-login. Quite annoying! Now, if you check the “Remember me on this iPhone” checkbox, the site will have you logged in even if you close your browser or surf a different site. When you come back you will still be logged into your DeskAway account

Hope this makes your DeskAway iPhone experience much much better!