A quick video showing how you can view the issue history by using the
Audit Trail link inside the Issues section in your DeskAway account…

DeskMail is a service by DeskAway that helps you communicate with your projects via email. DeskMail for Issues will allow you and your team to add issues and reply to issue comments via email. If you are using email on your smartphones (iPhone, Blackberry etc.) you can easily email out issues to your team members (just like you would normally) and still have a copy of it stored on your DeskAway account. When people reply to those issues (by sending you an email), new comments are added to the issue on DeskAway and the entire communication thread can be tracked within your projects.

In a nutshell, this is how it works…

What really led us to designing DeskMail for Issues?

We observed that email is still very very popular for sending issues and bug reports. People were adding issues from DeskAway but were using email to comment and update others. Hence, the communication was broken up into 2 channels, DeskAway and email, making it hard for everyone to follow what was happening within a particular issue. If the comment was sent via email, it was not stored on DeskAway and hence making it hard for the project manager to locate it. With the feedback we received, we decided to let people communicate with DeskAway via email aka DeskMail.

Check out our help page for instructions on using DeskMail for Issues. Thank you for your continued feedback and do keep them coming. Cheers!

We have released a revamped version of the Issue Section. Some of the changes are as stated below:

• Adding/Editing/Closing an Issue.
• Accepting and rejecting an Issue.
• Commenting on an Issue.
• Uploading files to an Issue.
• Adding Time to an Issue (this also shows up in the Time Sheet).
• Checking the audit trail of an Issue.
• Sending a reminder to the assigned person.
• Printing individual Issues or exporting all Issues to a csv file.
• Linking an Issue to a Milestone.

Take the tour video below on Youtube or if it is not too  clear checkout the Flash version of it here. Hope you like it!