After you spend most of your time online its crucial to break away for a week or so and take a mini vacation someplace quite and serene. So, fortunately that’s what I could do last month - off to Bali, Indonesia. Though, I must confess that I could not leave behind my MacBook and Blackberry. I still needed to be in touch with my team back in Mumbai and see how things are going with DeskAway. Well, what I loved most was to sit on the beach, look at the blue sea and send off some mails…

One of the experiences I wanted to share with all of you is of the customer service my wife and I received at this high-end restaurant in Ubud called Mosaic. Sure, all high-end restaurants have superior customer service but this one was different. I have never experienced such spectacular level of customer service and attention to detail. Amongst many things one thing that jumped out was the fact that the chef took special care in creating a special vegetarian set menu for my wife having only a 2 hour notice before the place becomes packed. After our meal, he made sure he and the 2 other people came back to ask us how everything was. What got me was the fact that he and his team cared. They were passionate about what they were doing and how that would have an impact on their clients. They wanted everyone to feel special and leave with being completely satisfied. Even the guards outside were hospitable.

I don’t think I will be going to Bali again for a while (probably explore other places), but I am sure to tell folks I know about this restaurant cause they made a lasting impression on me. Isn’t that the best form of marketing anyone can get?

As positive experiences shape us, they sure do have a positive impact on the businesses we work in also! Hopefully, at DeskAway, we can serve you even better now.

Sahil
Founder, DeskAway