Webbright is a Richmond, Virginia company that provides web design and Internet marketing services for small businesses and membership organizations.

‘‘ DeskAway is my everyday keeping-my-sanity tool. ’’

Lamees Abourahma, Bright Founder.

How are you using DeskAway and what value is it providing your team?
I came across DeskAway more than a year ago as I was looking for a project collaboration tool to use with other teammates long distance. I reviewed a few options and summarized the results in this blog post.

Currently, Webbright uses DeskAway to track customer support issues, manage time and tasks, and design systems.

DeskAway is my everyday keeping-my-sanity tool.

Were you using any other tool before DeskAway?
No.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
The video tutorials and help faqs were very sufficient to get started. DeskAway is very intuitive and have a simple and slick user interface.

What features does your team use the most?
At Webbright, our goal is to provide consistent outstanding experience to our customers every time, on time. This can be accomplished by systemizing our services. DeskAway has the ability to turn a project into a template. This is a great feature for designing systems. You can start a project, add tasks, details and milestones then save the work into a template to use for a future project.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in lowering project costs, profitability or improving efficiency?
DeskAway is keeping me organized and efficient by giving me the tools to manage my tasks and my time.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
Innovation is a big part of Webbright business. DeskAway has been a great tool for this innovation. I highly recommend it for small businesses looking to manage and organize their everyday activities as well as their long-term goals.

Thanks!

How do You use DeskAway? Let us know @himali(at)synage(.)com

Sharp End Training is an online training company. It provide training for small business and small business owners with dedicated sites for different countries and parts of the world. Content can be adjusted to suit different market conditions.

At the moment, they have dedicated country leaders in India, Malta, the USA and Singapore.

Jonathan Senior,  Founder & CEO.

This is how they use DeskAway,

How are you using DeskAway and what value is it providing your team?
We use DeskAway to keep track of the projects we are working on. As a project manager, I love the flexibility it gives me to allow and disallow access to certain people and projects. It has stopped totally the flow of emails with attachments and the inevitable confusion and version control.

Were you using any other tool before before DeskAway?
We looked at bug tracking software, both hosted and self hosted. We looked at other solutions but they were far too technical. We pride ourselves on making things which are complicate, simple. We had no need to share code or other technical data.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
No learning curve. One team member remarked “Oh so it’s like facebook. It emails me when there is a message and I delete the email and go read the message.”

What features does your team use the most?
We tend to have one “thread” per topic, that’s either an issue or a task. We don’t use the file storage much because we share big video and sound files. We can hotlink to the url in DeskAway easy enough though…

Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in lowering project costs, profitability, improving efficiency or just simplifying work?
Sending email attachments has stopped totally. When a new associate comes on board, we have a definite methodology that we work with and that is part of the deal.

Thanks!

How do You use DeskAway? Let us know @ himali(at)synage(.)com

eLumenata, Inc. is an instructional design company specializing in virtual world educational design.

It is SIMPLE and EASY TO USE! It captures the most important aspects of PM and focuses the attention on those issues.

~Virginia Dickenson, Owner/President

This is how they use DeskAway,

How are you using DeskAway and what value is it providing your team?
Using it for project management - outlining projects, task lists, assignments; it is an amazing value - this way, I have the milestones, deadlines, etc - and can build the task lists around those issues. More important, it is SIMPLE and EASY TO USE! It captures the most important aspects of PM and focuses the attention on those issues.

Were you using any other tool before DeskAway?
I was using Google docs spreadsheet and prior to that, the Microsoft PM app online (not MSProject) - however, it was far too complicated to be of value.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
Learn as you go - no time needed. My team LOVES IT.

What features does your team use the most?
Task assignments and groupings.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in lowering project costs, profitability or improving efficiency?
Yes - DeskAway eliminates the need for con calls that explain spreadsheets, gives our clients a place to see progress, and also allows for quick and efficient project changes.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
KISS!!!!! Keep It Simple Simon! Thank you!

Thanks!

How do You use DeskAway? Let us know @ priyanka.d(at)synage(.)com

WiderFunnel Marketing Inc. is a full-service marketing company and the developer of the industry-first Kaizen Method(tm) for continuously improving your online conversion rates on landing pages, microsites and web sites.

The app itself is straightforward enough. ~ Samadra Dametto

Their casestudy,

How are you using DeskAway and what value is it providing your team?
File management, collaboration, signoff, task assignment, project timeline.

Were you using any other tool before DeskAway?
Not since I’ve been with this company.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
The app itself is straightforward enough. It’s adapting processes that have taken longer - so “how” we use the tool.

What features does your team use the most?
Files, tasks, messages.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in lowering project costs, profitability or improving efficiency?
It improves efficiency to have files and comments on files centralized. That is a great benefit in a collaborative environment and also to manage workflow/approvals.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
Yes. It would be a HUGE improvement to your product/service if the task lists templates were editable. We are constantly improving our process and making changes to our standard task list. It would be good to be able to access a template, and then edit and save changes so that the next time I select the template, the new changes would be included. Instead, how it works now is that I have to create a new project and new task list from scratch - just so I can add a new task to the list.

Thanks @widerfunnel!

Do tell us how You use DeskAway @ priyanka.d(at)synage(.)com

Conscious Web Solutions provides business consulting and web solutions. Some time back they had recommended DeskAway to their users.

“Some of my contract staff prefer working together on DeskAway instead of via email or Skype.” James Welsh, Owner.

Some insights into how they use DeskAway.

How are you using DeskAway and what value is it providing your team?
Team collaboration for project planning and completion.

Were you using any other tool before DeskAway?
Yes. Dotproject and Storm for Drupal.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
Very intuitive, however still learning about how to streamline my business using this system integrated with FreshBooks.

What features does your team use the most?
Trying to use it all to realize it’s power.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in lowering project costs, profitability or improving efficiency?
Still training my clients to use this system. Conversely some of my contract staffs prefer working together on DeskAway instead of via email or skype.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
Yes, I am wondering if it is possible to add two fields to tasks. Task status field with options such as: requested, estimated, approved, in progress, complete, archived. the second field would be estimated time to complete task.

Thanks CWS!

Do tell us how You use DeskAway @ priyanka.d(at)synage(.)com