Learn More About DeskAway |
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Here are some frequently asked questions about DeskAway.
Who is DeskAway for?
What exactly do I need to get/ use DeskAway?
How much does DeskAway cost?
Will I be able to try DeskAway before paying for it?
Can we run DeskAway on our own servers?
What about security? How secure will your servers be?
What's different about DeskAway?
What is a project?
How are people using DeskAway?
How long does it take to setup my DeskAway account?
Can I ask users outside of my organization to participate in my DeskAway account?
Are there any IT requirements or downloads required to set up my DeskAway account?
What are the advantages of a hosted project management tool vs. one that is on an in-house server?
What support will you give me?
Can I get my data if I need to discontinue?
How do I provide feedback?
Which browser platforms are supported?
Where is DeskAway hosted?
I want to leave Basecamp. Is there a way to move my data to DeskAway?
Does DeskAway support SSL security?
(Check back for additions/ updates to this page, or contact us for a query).
Who is DeskAway for?
What exactly do I need to get/ use DeskAway?
How much does DeskAway cost?
Will I be able to try DeskAway before paying for it?
Can we run DeskAway on our own servers?
What about security? How secure will your servers be?
What's different about DeskAway?
What is a project?
How are people using DeskAway?
How long does it take to setup my DeskAway account?
Can I ask users outside of my organization to participate in my DeskAway account?
Are there any IT requirements or downloads required to set up my DeskAway account?
What are the advantages of a hosted project management tool vs. one that is on an in-house server?
What support will you give me?
Can I get my data if I need to discontinue?
How do I provide feedback?
Which browser platforms are supported?
Where is DeskAway hosted?
I want to leave Basecamp. Is there a way to move my data to DeskAway?
Does DeskAway support SSL security?
DeskAway is for teams collaborating on projects/ activities. This
could be small to medium businesses, organizations, or groups within
large enterprises e.g. creative and technology firms, consulting, HR, media, marketing, SEO, startups and non-profit organizations etc.
Its simple - all you need is a web browser (IE/ Firefox/ Mozilla etc), an Internet connection (preferably high-speed). No need to download or install anything.
We have a free version of DeskAway that will let you manage 3 projects
with 5 people. Our paid plans go from $10 to $99 per month. Click
here for pricing plans.
Of course. Our free account lets you manage 3 projects with 5
people till whenever you are comfortable to upgrade. Go
ahead, give it a shot.
Nope. DeskAway is a software delivered on the Internet so you can access it from anywhere, anytime.
You can check out the security page for more information.
DeskAway simplifies teamwork. We pack simplicity, power (feature-richness) and affordability into a service backed by a very responsive and humble customer service. We believe managing projects through email is so very old-school. Hence, each feature in DeskAway is carefully designed to get your team more system-driven.
A Project or an activity is anything that you or your team needs to get accomplished by working together. This could be a company activity/ event like Marketing Ideas 2007, Website Launch to a client project that your team is working on.
Some of the popular uses of DeskAway are: managing client projects, software development, marketing projects, invoicing and contract management, document management, group communication, developing plans, event planning, team and contact management, report management, managing offsite (factory) work, idea generation and sharing etc.
It only takes approx. 30 seconds to sign up and get started on
your free account.
Yes, this is one of the main benefits of using a hosted project management solution like DeskAway. You can invite people from anywhere and assign them to projects that you want to them to participate in.
No. You do not need to download any code or plan for any IT support. Simply signup online and get your DeskAway account running in less than a minute.
- No hardware or IT personnel investment, i.e. lower costs
- No software to download, configure or deploy
- Simple to use - anyone who has used a web-based program like Hotmail or Gmail can use this.
- Flexible - You pay as you grow. So, you can start with the lowest plan (i.e. the most inexpensive) and as you add more projects, users or file space you can upgrade to the higher paying plans.
All customers including those on the free plan are eligible for free support. Either email
or visit our online customer service site at http://getsatisfaction.com/deskaway. We normally answer support queries within 24 hours (mostly, its even earlier).
Yes, all the data that you store on DeskAway is yours. Account Owners can request a full export/backup of all project data and download the zip file for offline use. Learn more.
Feel free to email us at
anytime. If you have a feature request or a bug report, you can send us a note from within your DeskAway account (see the "Services" link at the top right corner once you log on).
Our online customer service site at http://getsatisfaction.com/deskaway is also a good place to share feature requests and bug reports with other active members.
DeskAway is supported on IE 6 or 7 (PC), Mozilla/ Firefox 2 or higher (Mac, PC, or Linux), Safari 2 or higher (Mac). We recommend Firefox 3.
DeskAway is hosted in a world-class secure server environment (hosted and professionally managed by Rackspace, a recognized leader in high-end hosting) that uses a dedicated firewall to prevent interference with outside intruders.
You can check out the security page for more information.
Yes, ofcourse. You can easily export your Basecamp projects and then use BaseEscape to import it to DeskAway. Learn more.
Yes, all Professional and higher plans have high-grade 256-bit SSL encryption. This will make it very difficult for unauthorized people to view information traveling between computers.
