Help, FAQs, Videos, Forums, Support...

Personalized support. We reply to each and every support request personally and with care.

Top FAQs

Can I download DeskAway and use it on my own servers?
DeskAway cannot be locally hosted. It is an online service that we provide we take care of the hosting so you don't have to worry about technicalities and hosting.

How secure is DeskAway?
Please visit http://www.deskaway.com/security/index.php

Can we create permissions so that clients can log in to their own projects to check status, retrieve documents, etc?
Yes. DeskAway is completely permission based. Firstly, only people who are within a project can access the particular project. Others will not know about the project when they log in. Secondly, there is a user type called "Limited User" (others are Regular and Super) which has limited permissions and ideal for clients - they cannot add a project or add milestones. They will be able to login and add tasks, mark tasks as done, add comments, messages, files and docs etc.

» Read More Top FAQs...


Billing FAQs

Do I have to sign a contract after I signup?
No. DeskAway is a pay-as-you-go service. There is no long term contract on your part. You simply pay monthly or yearly. You can cancel anytime and we will stop your recurring payment from the next month onwards.

What types of payment do you accept?
Currently, we accept Visa, Mastercard, and American Express. We do not accept PayPal. At this time we only accept payments online so we will not be able to accept a P.O., invoice you, or take an order over the phone.

Can I upgrade or downgrade my plan at any time?
Yes. You need to log in to your DeskAway account (as an Account Owner), go to the "Settings" tab, select "Account Information" and click on the "I want to change this Plan" button. On the next page select your location - International or India. Check out the list of plans and select the plan you wish to change to and follow the payment instructions.

» Read More Billing FAQs...


General FAQs

Can I download DeskAway and use it on my own servers?
DeskAway cannot be locally hosted. It is an online service that we provide we take care of the hosting so you don't have to worry about technicalities and hosting.

How secure is DeskAway?
Please visit http://www.deskaway.com/security/index.php

Can we create permissions so that clients can log in to their own projects to check status, retrieve documents, etc?
Yes. DeskAway is completely permission based. Firstly, only people who are within a project can access the particular project. Others will not know about the project when they log in. Secondly, there is a user type called "Limited User" (others are Regular and Super) which has limited permissions and ideal for clients - they cannot add a project or add milestones. They will be able to login and add tasks, mark tasks as done, add comments, messages, files and docs etc.

» Read More General FAQs...


Project Collaboration FAQs



General Collaboration FAQs



Reporting & Data FAQs



Setup FAQs



DeskMail (emailing information to your project) FAQs



Mobile FAQs



Integrations FAQs



Video Tutorials



Visit Online Customer Service

You can ask a question, report a problem, share an idea, or join in conversations already in progress. We strongly recommend using our online customer service. Our reps. will be standing by to help you (unless we are away from our computers - eat, sleep & exercise).

People-Powered Customer Service for DeskAway

Customer Service Discussions in DeskAway
Loading...


Twitter


Follow us on twitter - http://www.twitter.com/deskaway

We are using Twitter as another Support/Customer Service channel where we will be happy to help you with questions or concerns. If we have something new to say or announce, you bet its going to be on Twitter as well. :-)


Facebook®

DeskAway Facebook Fan Page
Our Facebook® page has just launched!!! If you are on Facebook®, we would love to have your support on our fan page. Facebook® is a registered trademark of Facebook, Inc.


Submit Support Request

If you'd like to contact us privately, email us at and we will get back to you within 24 hrs., if not earlier!

Or