Can I download DeskAway and use it on my own servers?
DeskAway cannot be locally hosted. It is an online service that we provide we take care of the hosting so you don't have to worry about technicalities and hosting.

How secure is DeskAway?
Please visit http://www.deskaway.com/security/index.php

Can we create permissions so that clients can log in to their own projects to check status, retrieve documents, etc?
Yes. DeskAway is completely permission based. Firstly, only people who are within a project can access the particular project. Others will not know about the project when they log in. Secondly, there is a user type called "Limited User" (others are Regular and Super) which has limited permissions and ideal for clients - they cannot add a project or add milestones. They will be able to login and add tasks, mark tasks as done, add comments, messages, files and docs etc.

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Do I have to sign a contract after I signup?
No. DeskAway is a pay-as-you-go service. There is no long term contract on your part. You simply pay monthly or yearly. You can cancel anytime and we will stop your recurring payment from the next month onwards.

What types of payment do you accept?
Currently, we accept Visa, Mastercard, and American Express. We do not accept PayPal. At this time we only accept payments online so we will not be able to accept a P.O., invoice you, or take an order over the phone.

Can I upgrade or downgrade my plan at any time?
Yes. You need to log in to your DeskAway account (as an Account Owner), go to the "Settings" tab, select "Account Information" and click on the "I want to change this Plan" button. On the next page select your location - International or India. Check out the list of plans and select the plan you wish to change to and follow the payment instructions.

» Read More Billing FAQs...

Can I download DeskAway and use it on my own servers?
DeskAway cannot be locally hosted. It is an online service that we provide we take care of the hosting so you don't have to worry about technicalities and hosting.

How secure is DeskAway?
Please visit http://www.deskaway.com/security/index.php

Can we create permissions so that clients can log in to their own projects to check status, retrieve documents, etc?
Yes. DeskAway is completely permission based. Firstly, only people who are within a project can access the particular project. Others will not know about the project when they log in. Secondly, there is a user type called "Limited User" (others are Regular and Super) which has limited permissions and ideal for clients - they cannot add a project or add milestones. They will be able to login and add tasks, mark tasks as done, add comments, messages, files and docs etc.

» Read More General FAQs...

	Documents		Files
	Issues		Messages
	Permissions & Settings		Project & Milestones
	Project Templates		Task Lists & Tasks
	Team		Time Sheet

	Calendar		Contacts
	Search		Status Updates

	Export/ Backup
	Projects & User Reports

	BaseEscape
	Login/ Authentication
	Email Reminder

Issues

Tasks

Messages

iPhone Help

	FreshBooks Integration
	Google Apps™
	Google Docs
	Social Tasks

Project Collaboration
	Getting Started: Creating Your First Project
	Projects		Issues
	Dashboard		Timesheet
	Team		Files
	Milestones		Messages
	Task Lists		Docs
	Tasks - Recurring/Cloning/Copying		Project Templates
	Task - Comments & Files
General Collaboration
	Contacts		Search
	Contacts - Import/Export		Status Updates
	Calendar		Quickies
	Blog
	Calendar - Subscribing Your DeskAway Calendar from Google Calendar
Reporting & Data
	Dashboard		Export/ Backup
	Project Reports		BaseEscape
	User Reports
Setup
	Settings		Email Reminders
	Themes		SSL
	My Profile		Account Upgrade
	Project Team
	FreshBooks Integration

You can ask a question, report a problem, share an idea, or join in conversations already in progress. We strongly recommend using our online customer service. Our reps. will be standing by to help you (unless we are away from our computers - eat, sleep & exercise).