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Files FAQs

1. What are Files in DeskAway?
2. Where are files uploaded?
3. Can Files be categorized?
4. How many versions of a particular file can be uploaded?
5. Can we have the latest version of the file, if we delete the older versions?
6. Can I view my image files inside my DeskAway account?
7. What type of file-types are converted to thumbnails?
8. Can we share the file with particular team member? If yes, how?
9. Can a User delete a file uploaded by a Super User?
10. Can a User add newer versions of a file uploaded by a Super User?
11. Is there a maximum size limit when uploading a file?
12. Which files can be uploaded?
13. What permissions are allowed for a file/ document?
14. Is it possible to remove a file (along with all its versions) from one project and add to another project?


1. What are Files in DeskAway?
The File section is a repository where you can upload all project-related files and save them in one secure area. You can choose who else on the project team is able to view/edit the file. You and the person you have shared the file with, can also upload versions of the file to the same location, so that all versions of the file are maintained in one easy-to-access spot.

Files

2. Where are files uploaded?
Files are uploaded on our secure server and stored under your project.

3. Can Files be categorized?
Yes, files can be categorized into folders and sub-folders. Anyone in the project team can categorize files. File folders are a good way to group files (e.g. all files for a particular report go under the 'Reports' category).

File Folders

4. How many versions of a particular file can be uploaded?
There is no limit to the number of versions you can have for any file. There is however, a limit of space on the server, so if there are any redundant files or versions, it may be a good idea to delete those and keep the sections well organized.

5. Can we have the latest version of the file, if we delete the older versions?
Yes. The latest version of the file will remain even if the older versions are deleted.

6. Can I view my image files inside my DeskAway account?
Yes, you can view your image files by clicking on the image preview thumbnail icon just left to the file name.

Image Preview

7. What type of file-types are converted to thumbnails?
All the JPEG, PNG & GIF image files are converted to thumbnails.

File Listing

8. Can we share the file with particular team member? If yes, how?
Any file you upload can be shared with one or more team members. The team member you wish to share the file with should be assigned to that project (within which you want to upload the file). You can then, in the upload file yellow pop-up box, select the "Shared" radio button, and then choose the team members that appear from the left side of the box, by clicking on their names.

A File can also be kept 'Public' (everyone in the project can access it) or 'Private' (only you will be able to access the file).

9. Can a User delete a file uploaded by a Super User?
No. Regular or Limited Users cannot delete files uploaded by a Super User or other Users.

10. Can a User add newer versions of a file uploaded by a Super User?
Yes. If the Super User has shared the file with a User, then the User can add comments and newer versions of the file.

11. Is there a maximum size limit when uploading a file?
Each file cannot be more than 25MB.

12. Which files can be uploaded?
Files with the following extensions can be uploaded. They are:
.pdf, .txt, .doc, .xls, .ppt, .gif, .jpg, .rtf, .xml, .swf, .zip, .bmp, .wmv, .sql, .html, .htm, .png, .vsd, .mov

13. What permissions are allowed for a file/ document?
A file/doc can have the folllowing permissions:
  • Private: only you can access
  • Public: everyone on the project can access (even if a new person joins the team)
  • Shared: I can choose to share the file with only a few people
File Permissions

14. Is it possible to remove a file (along with all its versions) from one project and add to another project?
No, this functionality is not supported currently.


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