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General FAQs
1. Who is DeskAway for?
2. What exactly do I need to get/ use DeskAway?
3. How much does DeskAway cost?
4. Will I be able to try DeskAway before paying for it?
5. Can we run DeskAway on our own servers?
6. What about security? How secure will your servers be?
7. How are people using DeskAway?
8. Can I ask users outside of my organization to participate in my DeskAway account?
9. Are there any IT requirements or downloads required to set up my DeskAway account?
10. What are the advantages of a hosted project management tool vs. one that is on an in-house server?
11. Do you offer a discount for non-profit organizations?
12. How do I cancel my account?
13. What steps do we follow to change our present plan?
14. Where can a user view the entered text under 'Quickies'?
15. What is the Timezone feature?
16. Do you offer SSL Security?
17. What appears on the dashboard when I login?
18. Does DeskAway include a discussion forum?
19. Is DeskAway compatible in any way with Microsoft Outlook? Syncing or Sharing desktop data?
20. Do you white label your DeskAway solution?
21. How do my consultants/contractors enter details about what they did when they worked on an issue / task. How do I keep track of their billable time?
22. Where do you define categories for projects?
23. Can I change my DeskAway password?
24. Sometimes, I cannot login to my DeskAway account?
25. How do I upgrade my account from an already paid plan to an annual plan?
26. How do I upgrade my account from a free plan to a paid plan?
1. Who is DeskAway for?
DeskAway is for teams collaborating on projects/ activities. This could be small to medium businesses, organizations, or groups within large enterprises. Though we feel that DeskAway can be ideally used by creative and technology companies, we have clients in manufacturing, hotel management and HR.
2. What exactly do I need to get/ use DeskAway?
Its simple - all you need is a web browser (IE/ Firefox/ Mozilla etc), an Internet connection (preferably high-speed). No need to download or install anything.
3. How much does DeskAway cost?
We have a free version of DeskAway that will let you manage 3 projects with 5 people. Our paid plans go from $10 to $99 per month. For more information, go to http://www.deskaway.com/pricing-signup/index.php
4. Will I be able to try DeskAway before paying for it?
Of course. Our free account lets you manage 3 projects with 5 people till whenever you are comfortable to upgrade.
5. Can we run DeskAway on our own servers?
Nope. DeskAway is a software delivered on the Internet so you can access it from anywhere, anytime.
6. What about security? How secure will your servers be?
You can check out our security page for more information - http://www.deskaway.com/security/
7. How are people using DeskAway?
Some of the popular uses of DeskAway are: managing client projects, software development, marketing projects, invoicing and contract management, document management, group communication, developing plans, event planning, team and contact management, report management, managing offsite (factory) work, idea generation and sharing etc.
8. Can I ask users outside of my organization to participate in my DeskAway account?
Yes, this is one of the main benefits of using a hosted project management solution like DeskAway. You can invite people from anywhere and assign them to projects that you want to them to participate in.
9. Are there any IT requirements or downloads required to set up my DeskAway account?
No. You do not need to download any code or plan for any IT support. Simply signup online and get your DeskAway account running in less than a minute.
10. What are the advantages of a hosted project management tool vs. one that is on an in-house server?
Yes, absolutely. We extend a 30% discount to non-profit organizations on any of our plans. You will have to prove your non-profit status via some sort of documentation.
12. How do I cancel my account?
Please email us at support@deskaway.com and we will cancel your account. We would appreciate a line, if you could let us know the reason behind the cancellation. Thanks!
13. What steps do we follow to change our present plan?
When you click on Quickies, it opens up a popup window where you can enter text. You can enter as many Quickies as you like by entering text and hitting enter. All the entries should be viewable on the same popup, below the form.
15. What is the Timezone feature?
Timezone functionality does the following:
As of this point, we do not offer SSL security.
17. What appears on the dashboard when I login?
The dashboard is split into 2 sections vertically. The left side shows you all the things that happened today and the right side shows you everything that is overdue. If you added a new milestone today, it will show you on the left side. If the milestone you added is overdue, it will show you on the right side.
18. Does DeskAway include a discussion forum?
Yes, DeskAway does have a discussion like forum called "Messages" within each project. You can post a topic and have project members start a discussion around it. Check out the tours page for a screen shot of Messages.
19. Is DeskAway compatible in any way with Microsoft Outlook? Synching or Sharing desktop data?
As of now, you cannot synchronize all data to Microsoft Outlook. You can import your contacts to DeskAway (using a .csv file) and subscribe to the Calendar using the iCal standard.
Besides, since DeskAway is completely web-based, you can access your stuff from anywhere, anytime!
20. Do you white label your DeskAway solution?
For sales/marketing/partnerships and reseller opportunities, please email bizdev@synage.com
21. How do my consultants/contractors enter details about what they did when they worked on an issue / task. How do I keep track of their billable time?
Consultants/Contractors can add a comment to the task and issue to tell you what they have done. Additionally, they can fill out the hours for time spent on a task or issue.
This will show up on the time sheet page under the specific project. You can delete any entries that are not billable. Next, take a print out or export the time logs to a spreadsheet.
22. Where do you define categories for projects?
Categories are defined within the 'Settings' page. You need to be a Super User to see the 'Settings' tab. If you have created the DeskAway account, then you are automatically a Super User.
23. Can I change my DeskAway password?
Yes, you can change your password from the login page. There is a link called "I want to change my password".
24. Sometimes, I cannot login to my DeskAway account?
This should not happen. Try removing your cache and refreshing (hold down the 'shift') your browser.
25. How do I upgrade my account from an already paid plan to an annual plan?
Simply login to your account (make sure you are a Super User), click on the "Settings" tab, then on the "Account Information Link". From here you can choose your new plan, click on yearly billing and follow the checkout process.
26. How do I upgrade my account from a free plan to a paid plan?
Simply login to your account (make sure you are a Super User), click on the "Settings" tab, then on the "Account Information Link". From here you can choose your new plan, click on monthly or yearly billing and follow the checkout process.
2. What exactly do I need to get/ use DeskAway?
3. How much does DeskAway cost?
4. Will I be able to try DeskAway before paying for it?
5. Can we run DeskAway on our own servers?
6. What about security? How secure will your servers be?
7. How are people using DeskAway?
8. Can I ask users outside of my organization to participate in my DeskAway account?
9. Are there any IT requirements or downloads required to set up my DeskAway account?
10. What are the advantages of a hosted project management tool vs. one that is on an in-house server?
11. Do you offer a discount for non-profit organizations?
12. How do I cancel my account?
13. What steps do we follow to change our present plan?
14. Where can a user view the entered text under 'Quickies'?
15. What is the Timezone feature?
16. Do you offer SSL Security?
17. What appears on the dashboard when I login?
18. Does DeskAway include a discussion forum?
19. Is DeskAway compatible in any way with Microsoft Outlook? Syncing or Sharing desktop data?
20. Do you white label your DeskAway solution?
21. How do my consultants/contractors enter details about what they did when they worked on an issue / task. How do I keep track of their billable time?
22. Where do you define categories for projects?
23. Can I change my DeskAway password?
24. Sometimes, I cannot login to my DeskAway account?
25. How do I upgrade my account from an already paid plan to an annual plan?
26. How do I upgrade my account from a free plan to a paid plan?
1. Who is DeskAway for?
DeskAway is for teams collaborating on projects/ activities. This could be small to medium businesses, organizations, or groups within large enterprises. Though we feel that DeskAway can be ideally used by creative and technology companies, we have clients in manufacturing, hotel management and HR.
2. What exactly do I need to get/ use DeskAway?
Its simple - all you need is a web browser (IE/ Firefox/ Mozilla etc), an Internet connection (preferably high-speed). No need to download or install anything.
3. How much does DeskAway cost?
We have a free version of DeskAway that will let you manage 3 projects with 5 people. Our paid plans go from $10 to $99 per month. For more information, go to http://www.deskaway.com/pricing-signup/index.php
4. Will I be able to try DeskAway before paying for it?
Of course. Our free account lets you manage 3 projects with 5 people till whenever you are comfortable to upgrade.
5. Can we run DeskAway on our own servers?
Nope. DeskAway is a software delivered on the Internet so you can access it from anywhere, anytime.
6. What about security? How secure will your servers be?
You can check out our security page for more information - http://www.deskaway.com/security/
7. How are people using DeskAway?
Some of the popular uses of DeskAway are: managing client projects, software development, marketing projects, invoicing and contract management, document management, group communication, developing plans, event planning, team and contact management, report management, managing offsite (factory) work, idea generation and sharing etc.
8. Can I ask users outside of my organization to participate in my DeskAway account?
Yes, this is one of the main benefits of using a hosted project management solution like DeskAway. You can invite people from anywhere and assign them to projects that you want to them to participate in.
9. Are there any IT requirements or downloads required to set up my DeskAway account?
No. You do not need to download any code or plan for any IT support. Simply signup online and get your DeskAway account running in less than a minute.
10. What are the advantages of a hosted project management tool vs. one that is on an in-house server?
- No hardware or IT personnel investment, i.e. lower costs
- No software to download, configure or deploy
- Simple to use - anyone who has used a web-based program like Hotmail or Gmail can use this.
- Flexible - You pay as you grow. So, you can start with the lowest plan (i.e. the most inexpensive) and as you add more projects, users or file space you can upgrade to the higher paying plans.
Yes, absolutely. We extend a 30% discount to non-profit organizations on any of our plans. You will have to prove your non-profit status via some sort of documentation.
12. How do I cancel my account?
Please email us at support@deskaway.com and we will cancel your account. We would appreciate a line, if you could let us know the reason behind the cancellation. Thanks!
13. What steps do we follow to change our present plan?
- Click on Settings Tab - Account Information - "I want to change this Plan".
- Choose your location and present plan details appears
- Choose duration for your plan and click on "Upgrade" button
- Fill Billing Information page and click on "Go to Confirmation page" button.
- New Plan Information appears and click on "Check-out" button which re-directs you to Payment Gateway site.
- On a successful transaction, your plan will be changed accordingly.
When you click on Quickies, it opens up a popup window where you can enter text. You can enter as many Quickies as you like by entering text and hitting enter. All the entries should be viewable on the same popup, below the form.
15. What is the Timezone feature?
Timezone functionality does the following:
- Adjusts time in the calendar
- Adjusts any other time that you see in the app. Time is displayed to the user in his/her timezone.
As of this point, we do not offer SSL security.
17. What appears on the dashboard when I login?
The dashboard is split into 2 sections vertically. The left side shows you all the things that happened today and the right side shows you everything that is overdue. If you added a new milestone today, it will show you on the left side. If the milestone you added is overdue, it will show you on the right side.
18. Does DeskAway include a discussion forum?
Yes, DeskAway does have a discussion like forum called "Messages" within each project. You can post a topic and have project members start a discussion around it. Check out the tours page for a screen shot of Messages.
19. Is DeskAway compatible in any way with Microsoft Outlook? Synching or Sharing desktop data?
As of now, you cannot synchronize all data to Microsoft Outlook. You can import your contacts to DeskAway (using a .csv file) and subscribe to the Calendar using the iCal standard.
Besides, since DeskAway is completely web-based, you can access your stuff from anywhere, anytime!
20. Do you white label your DeskAway solution?
For sales/marketing/partnerships and reseller opportunities, please email bizdev@synage.com
21. How do my consultants/contractors enter details about what they did when they worked on an issue / task. How do I keep track of their billable time?
Consultants/Contractors can add a comment to the task and issue to tell you what they have done. Additionally, they can fill out the hours for time spent on a task or issue.
This will show up on the time sheet page under the specific project. You can delete any entries that are not billable. Next, take a print out or export the time logs to a spreadsheet.
22. Where do you define categories for projects?
Categories are defined within the 'Settings' page. You need to be a Super User to see the 'Settings' tab. If you have created the DeskAway account, then you are automatically a Super User.
23. Can I change my DeskAway password?
Yes, you can change your password from the login page. There is a link called "I want to change my password".
24. Sometimes, I cannot login to my DeskAway account?
This should not happen. Try removing your cache and refreshing (hold down the 'shift') your browser.
25. How do I upgrade my account from an already paid plan to an annual plan?
Simply login to your account (make sure you are a Super User), click on the "Settings" tab, then on the "Account Information Link". From here you can choose your new plan, click on yearly billing and follow the checkout process.
26. How do I upgrade my account from a free plan to a paid plan?
Simply login to your account (make sure you are a Super User), click on the "Settings" tab, then on the "Account Information Link". From here you can choose your new plan, click on monthly or yearly billing and follow the checkout process.
See More FAQs
For other support, questions, feature suggestions, or general feedback, please use our online customer service. If you cannot find what you are looking for, you can contact us privately at support@deskaway.com