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Reminder FAQs

1. What are reminders and how can I turn them on?
2. Will I be able to turn off the reminders later?
3. What will be emailed to me?
4. When will I receive the email?
5. How can reminders help me and my team become more productive?
6. I assigned a task to my colleague but I cannot see it in my reminder email. What's going on?
7. Can I update my tasks and issues from the email itself?
8. Why I am not receiving any emails about my reminders?
9. How can I set the email notifications to ON in my DeskAway Account?


1. What are reminders and how can I turn them on?
These emails are reminders of all your overdue and approaching (that have a due date) projects, milestones, tasks and issues. Tasks and issues assigned to you that do not have a deadline, and approaching after the next 7 days will not be displayed.

Simply, login to your DeskAway account and click on the "Reminder" link at the top.

Reminders

2. Will I be able to turn off the reminders later?
Yes, absolutely. Simply, login to your DeskAway account and click on the "Reminder" link at the top. Then, click on 'Remove Reminder'

3. What will be emailed to me?
You will be emailed a list of all your work (that is assigned to you) that is overdue and approaching a deadline.

Reminders

4. When will I receive the email?
You choose to receive the email (once a day) in the morning (8am), noon, evening (5pm) or night (8pm). DeskAway knows your time zone so it will email you at that exact time.

5. How can reminders help me and my team become more productive?
A lot of times we tend not to login to our account and forget about certain things that need to be done. With the email coming to your inbox, you can quickly get a snapshot of what you need to do and what's already past due. Basically, the reminders keep you up to date and consolidates all your responsibilities into one email.

6. I assigned a task to my colleague but I cannot see it in my reminder email. What's going on?
The reminder email only shows you tasks and issues that are assigned to YOU. Your colleague's reminder email (if activated) will show him/her the task you assigned to him/her.

7. Can I update my tasks and issues from the email itself?
Sorry, this feature is not present currently. You will need to go to the project from the browser and then close or update any of these. The reminder email provides you links to update your milestone, tasks, issues and project settings (if you are a Super User/ Project Lead).

8. Why I am not receiving any emails about my reminders?
The email is only sent if you have anything overdue or approaching a deadline in the next 7 days. We won't be sending blank emails.

9. How can I set the email notifications to ON in my DeskAway Account?
There are two ways do this -
Settings Tab: From the settings section, you can turn on/off personal email reminders for all your team members by clicking on these (Tun on personal email reminders / Tun off personal email reminders) icons. You need to be an account owner or a Super User having access to the Settings tab.
Within a Project: When you add/edit a project you can either set the project to be Silent or have email notifications turned on.
Or