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1. What are Reports and how do they help me?
2. What kind of Reports are available?
3. Why does the Project & Milestone Timeline does not look complete?
4. Why can't I see any export links (to download my reports in a spreadsheet) in the free plan?
5. What are User Reports?
6. What is My Work Report?
7. Can I view my project in a Gantt Chart?


1. What are Reports and how do they help me?
Reports are good-looking charts and analytics that our system prepares for you so you don't have to do the calculations about how your projects are progressing. A picture does say a thousand words!
All our reports are printer-friendly.

Reports

2. What kind of Reports are available?
There are 2 main kinds of Reporting available at this time. We will be adding more reporting capabilities in the next few months:

a. Main "Reports" tab:

Main Reports Tab
  • View All Project Timelines from 2007 to 2010
  • View Total Number of Projects Per Category
  • View All Project Status
b. "Report" link within Projects (for each individual projects)

Project Reports Tab
  • Project Progress Report
  • Milestone Reports
  • Task Reports
  • Team Reports
3. Why does the Project & Milestone Timeline does not look complete?
This could be because you have not entered an 'end date' to the Project or Milestone. Once you have, both, a 'start' and an 'end' date, you will clearly see a bar on the timeline.

4. Why can't I see any export links (to download my reports in a spreadsheet) in the free plan?
The 'export' functionality for the reports section is not included in the Free plan. You will need to upgrade your account to the minimum $25/month Professional plan.

5. What are User Reports?
User Reports are reports that show what a particular user is working on. Currently there are 2 kinds of User Reports - Summary & Detailed. You can access the User Reports from the main Team section. You can export a user's report to a spreadsheet program. User Reports are great when you want to know how many projects a user is handling and how much work does the user have outstanding or completed.

6. What is My Work Report?
The "My Work Report" is a report of what I am working on currently. It includes all Projects, Milestones, Tasks, Issues, Time Logs that are related to me.

7. Can I view my project in a Gantt Chart?
Yes, on the Project Progress Report page there is a link to view the report in a simple Gantt Chart. Here, you can view the chart for everyone or for an individual team member. Right-clicking the chart will allow you to print or save the chart as an image.
Gantt Chart

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For other support, questions, feature suggestions, or general feedback, please use our online customer service. If you cannot find what you are looking for, you can contact us privately at support@deskaway.com.