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In this issue
Welcome 2009!
New Features - Themes & User Reports
SSL, Social & BaseEscape
Casestudy - Sitefling.com doubles efficiency
Support with ZenDesk
Join the growing DeskAway Community
Get Featured
Closing
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Hello, and welcome to the first 2009 edition of the DeskAway newsletter. We have released 2 new features this month - User Reports & Themes - bound to improve your DeskAway experience even more! With the global economy in a turmoil do check out our recent blog post 5 Ways DeskAway Can Help You Weather The Storm.
 And by the way, you can check out DeskAway and me in the latest issue
of India Today (Aspire).
Thank you for being a part of DeskAway and have a very productive 2009!
Sahil Parikh
Founder, DeskAway.com
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Themes
Customize your DeskAway experience and change the DeskAway navigation and link colors to match your company or team logo.
User Reports
So far, you have been tracking team member activity within each project. There was no one place to see what Tina worked on across all her projects. How many hours has she contributed and what tasks/issues does she have pending? User Reports (Summary as well as Detailed) gives you a central place to track your team members work. Filter, print or export these reports to a spreadsheet.
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SSL
DeskAway is 256-bit SSL encryption-enabled. What this means is that the data that you send between your computer and the DeskAway server is encrypted. So, if you are on the Professional, Plus or Power plans your account is SSL-ready! See how you can enable SSL.
Getting Social, Profile Photo, What are you working on?
Get a taste of the introductory social features, that is the just the start of more to come! After all, collaboration is about people. View screenshots.
BaseEscape (get me out of there!)
An overwhelming number of people have requested an easy way to import data to DeskAway from Basecamp. Simply login to your account and access BaseEscape from the My Account - BaseEscape link. Only Account Owners are allowed to import their Basecamp data once into DeskAway. Learn More.
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| Casestudy - Sitefling.com doubles efficiency
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"DeskAway has doubled our efficiency! "
Justin & Chaunna Brooke,
Owner, Mpyre Marketing
http://www.SiteFling.com
We are a "done for you" SEO service that specializes in getting high rankings for local offline businesses. Our service includes link building, social media marketing, and content generation.
We use DeskAway to organize and assign project tasks to our team in the Philippines. Now everyone always knows exactly what they should be working on in order to keep the business growing.
Before using DeskAway.com it was a nightmare for us to manage everything on paper. We were constantly creating new spreadsheets that just weren't working.
It did take a few days to get comfortable with the software. But we persevered through that and now we are like a well-oiled machine.
Being able to upload and download files from a designated area within each project is huge for us. Also it's very nice to be able to login and immediately see whats been assigned, what of that is completed, and what hasn't been completed.
Sometimes 2-3 days can go by and I haven't talked to a single employee but the work was getting done! We went from being able to get 2 full projects done per day to now getting 4 projects done per day. So DeskAway has doubled our efficiency!
DeskAway is a must have for any Internet based business and should even be highly considered for offline businesses. When we talk to people about our business the first thing they ask is how we are able to run everything so smoothly - We tell them it's all about DeskAway!
Thanks for your great software!
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A few weeks back we found ZenDesk, an online helpdesk software and absolutely loved the way it worked. We will be using it to improve customer service and a quicker turnaround time for problems and issues. So, the next time you email support@deskaway.com, you should get an automated response from our account at ZenDesk. You can reply to tickets via email and even keep track of all your open tickets from http://deskaway.zendesk.com. Why rely on email when you can have a system to keep track of things? :-)
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| Join the growing DeskAway Community |
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GetSatisfaction Online Customer Service
With GetSatisfaction you can ask support questions, share ideas, and join in conversations. If you have a feature request, this is the best place to put it - others interested in the same feature or idea can 'follow' the conversation.
Know what we are working everyday on Twitter
We will give you the inside scoop on Twitter. If we have something new to say or announce, you bet its going to be on Twitter as well. :-)
Facebook Fan Page
If you are on Facebook®, we would love to have your support on our fan page.
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Have a very productive year ahead. See you next month.
Please feel free to forward this newsletter to people you think might benefit from it!
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