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"Even a 50 year project member who's not so IT savvy says she has little problems navigation around the DeskAway interface."
Farihan Bahrin, Web Content Manager for the Singapore International Foundation was kind enough to share his teams experience with DeskAway.
1. How are you using DeskAway and what value is it providing your team?
I am using DeskAway to manage internal and external projects but that's just a nutshell description. What it helps is to provide a platform to track milestones and synchronize the updates from the different project members. It's a centralized system and that is useful because our organization's intranet is not very accessible from home and does not provide functions for interfacing with external parties.
2. Were you using any other tool before DeskAway?
I tried Basecamp and ClockingIT.
3. Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
I must say it was pretty straightforward. Even a 50 year project member who's not so IT savvy says she has little problems navigating around the DeskAway interface. So the learning curve in general, for me and my team, is rather low.
4. What features does your team use the most?
Mostly file uploads, tasks and the doc/wiki feature for exchanging ideas.
5. Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in lowering project costs, profitability or improving efficiency?
Most definitely. My inbox was flooded with content from my project members and it became very annoying with Outlook's reminder telling you to keep archiving your inbox. I'm not sure about lowering of costs but it has certainly improved the efficiency since now it is easier as a project lead to coordinate between project members and allocate resources.
6. Are there any other thoughts that you would want to share with us regarding our service, product etc.?
It's been a good and responsive service so far, which is very surprising for me. My concern as always is security and options for exporting data should one day, we decide to switch platforms.
About the foundation:
The Singapore International Foundation is a non-profit organisation founded in 1991. We aim to build a better world through shared ideas, skills and experiences, so as to uplift lives and create greater understanding between Singaporeans and world communities.
Our activities are organised around three strategic thrusts: working with communities for sustainable development, exchanging ideas for greater understanding, and showcasing Singapore to build ties. We focus on five core areas: healthcare, education, the environment, arts and culture, and livelihood and business.
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