DeskAway: How Secure is DeskAway?
How Secure Is Your Information?
DeskAway utilises some of the most advanced technologies when storing and securing your information. DeskAway is hosted in a world-class secure server environment (hosted and professionally managed by Rackspace, a recognized leader in high-end hosting) that uses a dedicated firewall to prevent interference with outside intruders. We backup data daily to our off-site servers so you can be assured that nothing will be lost! We are 100% committed to security and investing in the best technology and infrastructure.

On the application level, DeskAway provide each user a unique username and password that is immediately encrypted when you sign up. Everything within DeskAway is permission based - there are 3 types of users (Super, Regular, Limited) and 3 types of permission levels for projects, tasks, files, events, milestones (Public, Private, Shared).

For example,
a. Nancy, who is a consultant could be a Limited User and would only see 2 out of the 15 projects you have.

Rackspace's Network Infrastructure & Security
  • Zero-downtime network & IDC, manned 24/7/365
  • Dedicated Firewall
  • Bio-metric scanning, card readers, security camera, 24x7 onsite staff, motion sensors, bullet-proofing behind all windowed areas
  • Backup UPS & Power Supply
  • Generators
  • Fire Suppression System
  • Facility Monitoring
  • Cooling System
  • Temperature & humidity control systems

You can read about more about Rackspace here.